:root{--sidebar:270px;--ink:#172033;--muted:#6b7280;--bg:#f4f7fb;--brand:#0f766e;--brand2:#155e75}
*{box-sizing:border-box}body{font-family:Arial,"Noto Sans Hebrew",sans-serif;background:var(--bg);color:var(--ink);margin:0}.app-shell{display:flex;min-height:100vh}.sidebar{width:var(--sidebar);background:linear-gradient(180deg,#10243f,#0f3d4a);color:white;padding:22px 16px;position:fixed;right:0;top:0;bottom:0;overflow:auto;z-index:1030}.brand{display:flex;gap:12px;align-items:center;padding:0 8px 20px;border-bottom:1px solid rgba(255,255,255,.12);margin-bottom:18px}.brand-mark{width:44px;height:44px;border-radius:13px;background:rgba(255,255,255,.12);display:grid;place-items:center;font-size:22px}.brand small{display:block;opacity:.65;margin-top:2px}.sidebar .nav-link{color:rgba(255,255,255,.78);border-radius:10px;padding:11px 12px;display:flex;gap:10px;align-items:center}.sidebar .nav-link:hover,.sidebar .nav-link.active{background:rgba(255,255,255,.11);color:#fff}.nav-section{font-size:12px;opacity:.55;padding:18px 12px 6px}.main-content{margin-right:var(--sidebar);width:calc(100% - var(--sidebar));min-height:100vh}.topbar{height:72px;background:white;border-bottom:1px solid #e5e7eb;display:flex;align-items:center;padding:0 28px;position:sticky;top:0;z-index:1020}.top-title{display:flex;gap:9px;align-items:center}.content-wrap{padding:26px;max-width:1600px;margin:0 auto}.page-head{display:flex;justify-content:space-between;gap:16px;align-items:center;margin-bottom:22px}.page-head h1{font-size:26px;margin:0}.card{border:0;border-radius:16px;box-shadow:0 6px 24px rgba(16,36,63,.06)}.metric-card{padding:20px}.metric-icon{width:46px;height:46px;border-radius:13px;background:#eef7f6;display:grid;place-items:center;font-size:22px;color:var(--brand)}.metric-value{font-size:30px;font-weight:700}.table thead th{white-space:nowrap;color:#64748b;font-weight:600;font-size:13px}.table td,.table th{vertical-align:middle}.ticket-status{display:inline-block;padding:5px 9px;border-radius:999px;font-size:12px;font-weight:700}.s-new{background:#e0f2fe;color:#075985}.s-open{background:#ede9fe;color:#5b21b6}.s-in_progress{background:#fef3c7;color:#92400e}.s-waiting_user{background:#fce7f3;color:#9d174d}.s-resolved{background:#dcfce7;color:#166534}.s-closed{background:#e5e7eb;color:#374151}.s-cancelled{background:#fee2e2;color:#991b1b}.priority-critical{color:#b91c1c;font-weight:700}.priority-high{color:#c2410c;font-weight:700}.form-control,.form-select{border-radius:10px;padding:.65rem .8rem}.btn{border-radius:10px}.login-page{min-height:100vh;display:grid;place-items:center;background:radial-gradient(circle at top right,#dff7f3,transparent 35%),linear-gradient(135deg,#f8fafc,#e8eef7)}.login-card{width:min(440px,92vw);padding:34px}.timeline{border-right:2px solid #e5e7eb;margin-right:10px;padding-right:22px}.timeline-item{position:relative;padding-bottom:18px}.timeline-item:before{content:"";position:absolute;right:-29px;top:4px;width:12px;height:12px;border-radius:50%;background:#0f766e;border:3px solid white;box-shadow:0 0 0 1px #cbd5e1}.kpi-mini{font-size:12px;color:var(--muted)}
@media(max-width:991.98px){.sidebar{transform:translateX(105%);transition:.2s}.sidebar.open{transform:translateX(0)}.main-content{margin-right:0;width:100%}.content-wrap{padding:18px}.topbar{padding:0 16px}}
.welcome-panel{background:linear-gradient(135deg,#fff,#eef8f7);border:1px solid #e5eeee;border-radius:20px;padding:26px;display:flex;justify-content:space-between;align-items:center;gap:20px}.quick-actions{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:14px}.quick-action{background:#fff;border:1px solid #e5e7eb;border-radius:16px;padding:18px;text-decoration:none;color:var(--ink);display:flex;gap:13px;align-items:center;transition:.15s}.quick-action:hover{transform:translateY(-2px);box-shadow:0 8px 24px rgba(16,36,63,.08);border-color:#b9d7d4}.quick-action>i{width:44px;height:44px;display:grid;place-items:center;border-radius:12px;background:#eef7f6;color:var(--brand);font-size:20px}.quick-action strong,.quick-action small{display:block}.quick-action small{color:var(--muted);margin-top:3px}.mini-summary{padding:16px}.mini-summary span{display:block;color:var(--muted);font-size:12px;margin-bottom:6px}.description-box{background:#f8fafc;border:1px solid #e8edf3;border-radius:12px;padding:16px;line-height:1.7}.resolution-card{border-right:4px solid #16a34a}.worklog-item{border:1px solid #e5e7eb;border-radius:12px;padding:14px;margin-bottom:10px;background:#fff}.document-form{background:#f8fafc;border:1px dashed #cbd5e1;border-radius:14px;padding:16px}.empty-note{background:#f8fafc;color:var(--muted);border-radius:10px;padding:14px}.sticky-card{position:sticky;top:92px}
@media(max-width:1199.98px){.quick-actions{grid-template-columns:repeat(2,1fr)}.sticky-card{position:static}}@media(max-width:575.98px){.welcome-panel{align-items:stretch;flex-direction:column}.quick-actions{grid-template-columns:1fr}.page-head{align-items:flex-start;flex-direction:column}.top-title .badge{display:none}}

/* v1.3 Smart Service Desk */
.ai-chat-card{min-height:680px;overflow:hidden}.ai-chat-head{display:flex;justify-content:space-between;align-items:center;padding:18px 22px;border-bottom:1px solid var(--bs-border-color);background:linear-gradient(135deg,rgba(13,110,253,.07),rgba(25,135,84,.06))}.ai-chat-head small{display:block;color:#6c757d;margin-top:3px}.ai-chat-stream{height:520px;overflow-y:auto;padding:22px;background:#f8fafc}.ai-welcome{text-align:center;max-width:620px;margin:38px auto;color:#475569}.ai-orb{width:70px;height:70px;border-radius:22px;display:grid;place-items:center;margin:auto auto 18px;background:linear-gradient(135deg,#0d6efd,#6f42c1);color:#fff;font-size:28px;box-shadow:0 12px 35px rgba(13,110,253,.22)}.ai-suggestions{display:flex;gap:8px;justify-content:center;flex-wrap:wrap;margin-top:18px}.ai-suggestions span{background:#fff;border:1px solid #e2e8f0;border-radius:999px;padding:7px 12px;font-size:.86rem}.ai-msg{max-width:82%;margin-bottom:18px}.ai-msg.user{margin-right:auto}.ai-msg.assistant{margin-left:auto}.ai-msg-label{font-size:.78rem;color:#64748b;margin-bottom:5px}.ai-bubble{padding:12px 15px;border-radius:16px;background:#fff;border:1px solid #e2e8f0;white-space:normal;line-height:1.65}.ai-msg.user .ai-bubble{background:#0d6efd;color:white;border-color:#0d6efd;border-bottom-right-radius:5px}.ai-msg.assistant .ai-bubble{border-bottom-left-radius:5px}.ai-msg small{display:block;color:#94a3b8;margin-top:4px}.ai-compose{display:flex;gap:10px;padding:16px;border-top:1px solid var(--bs-border-color);background:#fff;align-items:end}.ai-compose textarea{resize:none}.ai-compose .btn{min-width:90px;height:48px}.ai-settings-card{border-top:3px solid #6f42c1}.integration-row{display:flex;justify-content:space-between;align-items:center;padding:13px 0;border-bottom:1px solid #eef2f6}.integration-row:last-of-type{border-bottom:0}.kpi-big{font-size:1.55rem;font-weight:800}.source-badge{font-size:.72rem}.ai-ticket-panel{background:linear-gradient(135deg,rgba(111,66,193,.06),rgba(13,110,253,.05));border:1px solid rgba(111,66,193,.18)}
@media(max-width:767px){.ai-chat-stream{height:480px;padding:14px}.ai-msg{max-width:94%}.ai-compose{flex-direction:column}.ai-compose .btn{width:100%}.ai-chat-card{min-height:auto}}
.smart-welcome{position:relative;overflow:hidden}.smart-welcome-icon{width:110px;height:110px;border-radius:32px;place-items:center;font-size:46px;background:rgba(13,110,253,.08);color:#0d6efd}
/* WhatsApp inbox */
.wa-thread-list{max-height:72vh;overflow:auto}.wa-conversation-card{min-height:68vh}.wa-conversation-body{height:52vh;overflow:auto;background:linear-gradient(180deg,#f7faf8,#eef4f1);padding:22px}.wa-bubble-row{display:flex;margin:9px 0}.wa-bubble-row.in{justify-content:flex-start}.wa-bubble-row.out{justify-content:flex-end}.wa-bubble{max-width:min(75%,720px);background:#fff;border:1px solid #e2e8f0;border-radius:14px;padding:10px 13px;white-space:normal;box-shadow:0 1px 2px rgba(15,23,42,.04)}.wa-bubble-row.out .wa-bubble{background:#e9f8ee}.wa-meta{font-size:.72rem;color:#64748b;margin-top:6px}.wa-thread-list .list-group-item.active .text-muted{color:rgba(255,255,255,.8)!important}@media(max-width:991.98px){.wa-conversation-body{height:45vh}.wa-bubble{max-width:88%}}

/* v1.4 organization-neutral + mobile-first UX */
.brand-logo{max-width:38px;max-height:38px;object-fit:contain}.brand-copy{min-width:0;flex:1}.brand-copy strong{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.sidebar-close{color:#fff;background:transparent;border:0;padding:.25rem .5rem}.sidebar-close:hover{color:#fff;background:rgba(255,255,255,.1)}
.sidebar-backdrop{display:none;position:fixed;inset:0;background:rgba(15,23,42,.52);z-index:1029}.sidebar-backdrop.show{display:block}.mobile-menu-btn{width:44px;height:44px;display:grid;place-items:center}.top-org{font-weight:700;max-width:46vw;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.solution-search-hero{background:linear-gradient(135deg,#ffffff,#edf7f6);border:1px solid #dcebea;border-radius:22px;padding:28px}.solution-search-box{display:flex;gap:10px;align-items:stretch;max-width:900px}.solution-search-box .form-control{font-size:1.05rem;min-height:52px}.solution-search-box .btn{min-height:52px;white-space:nowrap}.solution-card{border:1px solid #e5e7eb;border-radius:16px;padding:18px;background:#fff;height:100%;transition:.15s}.solution-card:hover{border-color:#b9d7d4;box-shadow:0 8px 24px rgba(16,36,63,.07);transform:translateY(-1px)}.solution-card .solution-title{font-weight:700;font-size:1.03rem}.solution-card .solution-meta{display:flex;gap:8px;flex-wrap:wrap;margin:.5rem 0}.solution-steps{white-space:pre-line;line-height:1.8;background:#f8fafc;border-radius:12px;padding:14px}.safe-note{background:#eefbf4;border:1px solid #ccebd7;border-radius:12px;padding:12px}.not-solved-box{border:1px dashed #cbd5e1;background:#fafcff;border-radius:14px;padding:16px}.trouble-empty{padding:42px 20px;text-align:center;color:#64748b}.trouble-empty i{font-size:42px;display:block;margin-bottom:10px}.touch-target{min-height:44px}
.mobile-bottom-nav{display:none;position:fixed;right:0;left:0;bottom:0;height:68px;padding:5px max(8px,env(safe-area-inset-left)) calc(5px + env(safe-area-inset-bottom));background:#fff;border-top:1px solid #e5e7eb;z-index:1025;grid-template-columns:repeat(5,1fr);box-shadow:0 -6px 22px rgba(15,23,42,.08)}.mobile-bottom-nav a{color:#64748b;text-decoration:none;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:2px;font-size:11px;min-width:0}.mobile-bottom-nav a i{font-size:20px}.mobile-bottom-nav a.active{color:var(--brand);font-weight:700}.mobile-bottom-nav .mobile-new-ticket i{width:40px;height:40px;margin-top:-20px;border-radius:14px;background:var(--brand);color:#fff;display:grid;place-items:center;box-shadow:0 6px 16px rgba(15,118,110,.28)}
@media(max-width:991.98px){.mobile-bottom-nav{display:grid!important}body{padding-bottom:72px}.sidebar{width:min(86vw,320px);box-shadow:-10px 0 30px rgba(15,23,42,.15)}body.menu-open{overflow:hidden}.topbar{height:64px}.content-wrap{padding:16px}.page-head{margin-bottom:16px}.page-head h1{font-size:23px}.card{border-radius:14px}.metric-card{padding:16px}.metric-value{font-size:26px}.solution-search-hero{padding:20px}.sticky-card{position:static}.responsive-table-wrap{overflow:visible}}
@media(max-width:767.98px){.content-wrap{padding:14px}.card-body.p-4{padding:18px!important}.welcome-panel{padding:20px}.welcome-panel h1{font-size:24px}.btn-lg{font-size:1rem;padding:.72rem 1rem}.form-control,.form-select{min-height:46px;font-size:16px}.form-check-input{width:1.2em;height:1.2em}.quick-actions{gap:10px}.quick-action{padding:14px}.solution-search-box{flex-direction:column}.solution-search-box .btn{width:100%}.table-responsive{border-radius:12px}
  .mobile-card-table thead{display:none}.mobile-card-table,.mobile-card-table tbody,.mobile-card-table tr,.mobile-card-table td{display:block;width:100%}.mobile-card-table tr{border:1px solid #e5e7eb;border-radius:14px;padding:10px 14px;margin-bottom:12px;background:#fff}.mobile-card-table td{border:0!important;padding:7px 0!important;display:grid;grid-template-columns:minmax(92px,34%) 1fr;gap:10px;align-items:start}.mobile-card-table td::before{content:attr(data-label);font-size:12px;color:#64748b;font-weight:700}.mobile-card-table td[data-label=""]::before{display:none}.mobile-card-table td .d-flex{flex-wrap:wrap}.mobile-card-table .btn{min-height:40px}.modal-dialog{margin:.5rem}.modal-content{border-radius:16px}.ai-chat-stream{height:50vh}.wa-thread-list{max-height:38vh}.wa-conversation-card{min-height:auto}.wa-conversation-body{height:44vh}.page-head>.btn,.page-head>div:last-child .btn{width:100%}
}
@media(max-width:575.98px){.topbar{padding:0 10px}.content-wrap{padding:12px}.page-head{gap:10px}.page-head h1{font-size:21px}.metric-card{padding:13px}.metric-icon{width:40px;height:40px;font-size:19px}.metric-value{font-size:24px}.solution-search-hero{padding:16px;border-radius:16px}.solution-card{padding:15px}.login-card{padding:22px}.top-title{gap:6px}}
@media(max-width:767.98px){.solution-search-box .form-select{max-width:none!important;width:100%}}